If you are a client
- Open Kapi and sign in.
- Go to Profile > Privacy and data.
- If you want a copy, tap "Download my data" before continuing.
- Tap "Delete my account".
- Confirm with "Yes, delete my account".
Deletion is immediate and cannot be undone.
What is deleted
- Your account and your access.
- Your client file: ID document, phone, email, birthday, address and notes.
- Your technical history and formulas.
- Your before and after photos and your downloaded files.
- Your care plans, follow-ups, recommendations and messages.
- Your upcoming appointments are cancelled and your salon is notified. Unpaid orders are cancelled.
What is kept
- Past appointments, purchases and sales remain in the salon's accounting without your name or contact details.
- E-invoices the salon issued to you are kept with the data tax law requires (name, ID number and contact details), for as long as that law requires.
If you are salon staff
This applies to stylists, admins and to an owner when the salon has another active owner.
- In the app, go to your profile. On the web, go to your profile.
- Tap "Delete my account" and review what will happen.
- Type DELETE to confirm.
You are signed out and deletion cannot be undone.
What is deleted
- Your access to Kapi.
- Your personal data: email, phone, photo and ID document.
- Your stylist profile stops receiving new appointments.
What is kept
- Your upcoming appointments stay with the salon so they can be reassigned to another stylist.
- The salon keeps its appointments, sales, commissions, payroll and invoices with your name, as the law requires.
- If you are an owner and there is another owner, the salon keeps running with her.
If you are the only owner
If you are the salon's only owner, deleting your account closes the salon for all staff and clients.
- Before continuing, use "Export data" on your subscription page if you want a copy.
- Go to your profile > "Delete my account" and review what will happen.
- Type the salon name exactly as shown to confirm.
- All staff sessions are closed and clients can no longer sign in.
- The salon's data is deleted 30 days after closing. We show you the exact date before you confirm.
- E-invoices and documents filed with the DIAN are kept as the law requires.
- Paying the subscription does not reopen the salon. If it was a mistake, write to us before the deletion date and we will review it.
By email or WhatsApp
If you cannot access the app or prefer that we do it, write to juanoterot@outlook.com from your account email with the subject "Delete my account", or on WhatsApp at +57 312 600 6315. Include your name and the salon. We confirm your identity and answer within 15 business days.
If a salon cancels or stops paying
When a salon cancels or stops paying its subscription, it becomes read-only, then is suspended, and 60 days later we delete its accounts, clients, photos and support chats. We notify the owner 7 days and 1 day before. Until then the owner can use "Export data".
We only keep what the law requires: the salon's e-invoices with their data, the salon name, the deletion date and the subscription payment references.
Server technical logs are deleted automatically after 30 days. Read the Privacy policy to learn about all your rights.