Support channels
- Support chat inside the app, for salon staff.
- Email: juanoterot@outlook.com.
- WhatsApp: +57 312 600 6315.
We answer through the same channel you use to write to us.
If you are a salon
Owners, admins and stylists have a direct chat with the Kapi team:
- Open the Kapi app.
- Tap your profile.
- Choose "Kapi help and support" and write to us.
If you cannot get into your account, write to us by email or WhatsApp.
If you are a client
For appointments, orders, payments or services, write to your salon: in the app go to Profile > Help and write from there. Your salon is the one who can help you with that.
If you have a problem with the app or with your data, write to us.
Requests, complaints, claims and suggestions
You can send us a request, complaint, claim or suggestion through any of the channels. To help you quickly, include:
- Your name and the email or phone of your account.
- The salon, if relevant.
- What happened, when, and what you need.
- Screenshots or documents that help, if you have them.
What happens next
- We confirm we received your message.
- If information is missing, we ask for it.
- We review the case. If it belongs to your salon, we pass it on and let you know.
- We answer with what we found and what we will do, within 15 business days.
Requests and claims about personal data follow the time limits in the Privacy policy: 10 business days for requests and 15 for claims.
If you are not satisfied with the answer, you can go to the Superintendence of Industry and Commerce.
Delete your account
If you are a client, in the app go to Profile > Privacy and data > "Delete my account" and confirm. If you are salon staff, in the app or on the web go to your profile > "Delete my account".
All the steps and what gets deleted are in Delete your account.
Frequently asked questions
- How do I pay for my plan? Plans are chosen and paid on the Kapi web app, not inside the mobile app.
- How do I cancel my subscription? On the Kapi web app, on your subscription page, tap "Cancel subscription".
- Can I download my data? Yes. The salon owner uses "Export data" on the subscription page. Clients use "Download my data" in Profile > Privacy and data.
- Who sees my photos and formulas? Only your salon and you. Kapi does not use them for anything else.
- Forgot your password? On the sign-in screen choose the option to recover it and follow the steps sent to your email.
Read also the Privacy policy and the Terms and conditions.